Returns Policy

WHAT can be returned?
Any item not matching description can be returned. We can provide exchanges for any items provided the item is stilol in its original condition with tags attached. The postage fees and any other charges relative to the exchange would be at the buyers expense. Please create an account or log in and create a case through the resolution centre. If you require any assistance please contact customer service.

WHEN do items need to be returned by?
Provided the item is still in its original condition we can accept an exchange for an item.Please follow above process.

WHERE do items need to be returned to?
We will provide you with the address for returns once a case has been created.

HOW do customers return items?
Items can be returned by post. We will provide correct return address information once the case has been created.

SHIPPING for returns?
Shipping for returns and exchanges is at customers expence unless otherwise stated by GenX Safety.

CREDIT for returns?
We will credit your account for a future purchase.

Instore return option?
No Current retail store.Stay tuned.

Packing materials?
Items must be in original condition and at GenX Safety discretion.