Return & Exchange Policy

 

 

 
Sale & Clearance Items

 

Please note any items marked as Sale or Clearance on our website are final and cannot be returned for a refund or exchange, unless the item received is faulty or incorrect. GenX Safety does not sell used products. Your item must be returned in new and unused condition with all tags attached and in the original packaging. The shipping cost of your order will not be refunded.

 

Original Condition

 

Shoes or boxed items will not be accepted for return without their original boxes intact and in original condition. These boxes are considered part of the product. If your item shows any evidence of wear (including, but is not limited to, deodorant, cologne or cigarette smells, rips, tears, stains, bent or damaged product tags) it will be returned to you and your refund voided. Please try on shoes or boots on a carpeted surface to ensure no damage occurs to the soles. Shoes showing signs of wear on the sole, or with a missing or damaged box, will not be accepted for return.

 

Refunds

 

We will refund your purchase within 7-10 days of receiving the item.  Your refund will be issued through the same payment method used to make the original purchase, excluding the original shipping cost. If the product was ordered with a promotional voucher or coupon, we reserve the right to refund any amounts due to you by issuing you a voucher to the value of the order (excluding the shipping cost). We also reserve the right to request the return of any free gift that may have been included with the originl purchase or deduct the value of the gift from your refund.

 
Exchanges

 

 

If you would like to exchange your goods we recommend placing a new order on our website for the exchange product at the same time as returning your original items for refund to avoid exchange items selling out. We also offer store credit which can be applied to your account. Please let us know this when you call.

 
Faulty Products

 

 

Our Quality Control team try to ensure that all products are of a high quality when they leave the warehouse.  In the rare circumstance that your item has a defect, please send it back to us with the Return Form filled out and the goods will be assessed. We may also consult with the supplier and/or manufacturer.  If the product is found to be faulty you will receive a full refund excluding the shipping cost, otherwise the product will be returned to you. This may take longer than 7-10 days as a third party may be involved in the assessment process.

For additional information please contact our Customer Service Team on 1300 778 817